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bik33 is clear about what data we collect, why we collect it, and what choices you have. This policy covers your information, payment activity through Rocket, Upay, and Bank Transfer, and how we manage session records — so you know exactly where your data goes before you make any account decision.
When you open an account with bik33, we collect the information needed to operate your account correctly — your registration details, the payment method you connect (Rocket, Upay, or Bank Transfer), and records of your session activity on the platform. We do not sell your personal data to third parties. We retain account and transaction records for the period required to maintain accurate account history and to respond to disputes or queries you raise through our support channels. Your data is processed in connection with the services available in your region; availability depends on your local law and eligible regions, and we will apply the controls that apply in that jurisdiction. Payment data linked to Rocket or Upay transactions is handled only to the extent needed to process and record your wallet activity. Bank Transfer records are retained as part of your account's transaction history. You can request a summary of your stored data or raise a correction at any time through the account support route. This policy does not apply to third-party sites or services that may be linked from our platform — those services operate under their own separate terms.
Understanding the boundary of this policy helps you know exactly when bik33's data practices apply to your activity and when a separate service's own terms take over. The four distinctions below cover the most common questions about policy scope.
All data collected when you register, log in, or update your account falls inside this policy. This includes your contact details, authentication records, and the device identifiers associated with your mobile access.
Records of deposits and withdrawals made through Rocket, Upay, or Bank Transfer are covered here. We store these as part of your account wallet history, and you can request a copy through support.
Your browsing behaviour on bik33 — including pages visited, game categories opened, and session duration — is collected to maintain account functionality. This data stays within the platform's own systems.
Links to external sites, payment processors operating their own interfaces, or studio-level game providers fall outside this policy. Once you leave our platform, those services govern their own data practices independently.
Your account gives you several practical actions under this policy. You can request a summary of the personal data bik33 holds on your account — this covers your registration details, payment method records tied to Rocket, Upay, or Bank Transfer, and your session history. If any stored detail is incorrect, you can ask us to correct it by raising a support request through the account help route; we will confirm receipt and process the correction. You also have the option to ask what data has been shared with any third party in connection with your account, and to receive a plain account of that sharing. Where local law gives you additional rights — such as the right to request deletion of certain records — we will apply those rights to the extent they are enforceable in your eligible region. The most direct way to act on any of these options is through the support route listed in the contact section below.
Submit a data summary request through the account support route. We will confirm what personal data is held — registration details, payment references, and session logs — and provide it in a readable format.
If your stored information is outdated or wrong, raise a correction request through support. Include the field you want updated and the correct value, and we will process it from our side.
You can ask which, if any, third parties have received data linked to your account. We will give you a clear account of the scope and reason for any such sharing.
Where your local law grants a right to delete certain records, contact support to raise the request. We apply deletion rights to the extent permitted in your eligible region.
For any privacy-related question — data requests, correction submissions, or questions about how your Rocket or Upay transaction records are stored — use the contact routes published in your account area. We do not publish response-time commitments we cannot verify, but every request is logged and handled in the order received.
Open the help section inside your signed-in account area to submit a privacy request directly. This is the fastest route for correction and data-summary requests.
Send your privacy query to the support email address listed on the Contact page. Include your account reference so we can locate your records without delay.
The live chat route available on the site can be used to ask initial questions about this policy. For formal data requests, we will direct you to the written submission route.
bik33 applies consistent data handling practices across account registration, payment activity, and session records. The details below outline the four areas most relevant to your account, with guidance on where to verify each one.
We use cookies to keep your session active and to remember account preferences. You can review the cookie settings in your browser at any time. We do not use cookies to track your activity on third-party sites outside bik33.
Login attempts, device identifiers, and authentication events are stored as part of your account's security log. These records help us flag unusual access and are visible in the account security section when you are signed in.
Account data is retained for as long as your account remains active and for the period required after closure to handle outstanding queries. Where local law specifies a shorter retention window, we apply that limit in your eligible region.
When this privacy policy is updated, a notice is placed in the account area so you can review the change before continuing to use the platform. Continued use after the notice period indicates acceptance of the updated terms.
These questions cover the points most often raised about how bik33 handles your personal data, account records, and privacy choices. If your question is not answered here, raise it through the account support route.
We collect the details you enter during registration — contact information, account credentials, and the payment method you link. For Rocket, Upay, or Bank Transfer, we store references needed to process and record your transactions. No additional data is collected beyond what account operation requires.
We do not sell personal data. Sharing with third parties is limited to what is necessary to operate your account — for example, passing payment references to a wallet provider like Rocket or Upay during a transaction. You can ask for a full account of any such sharing through the support route.
Open the help section in your signed-in account and submit a data summary request. Include your account reference. We will confirm receipt and provide a summary of the personal data stored — registration details, payment records, and session history — through the same support channel.
Yes. If any stored detail is incorrect, raise a correction request through support with the field and the correct value. We will process the update and confirm when it is done. This applies to registration fields, contact details, and linked payment method references.
Data is retained for the period needed to resolve outstanding queries and to meet any obligations that apply in your eligible region. Where local law sets a specific retention limit shorter than our standard, we apply that limit. You can ask about the retention period that applies to your account through support.
Yes. Transaction records from Rocket, Upay, and Bank Transfer are stored as part of your account wallet history and are covered by this policy. You can request a copy or ask a question about how these records are handled through the account support route.